In-app feedback: open AILA → Profile → Settings → Feedback
Response time: usually within 24 hours (Mon–Fri)
Frequently Asked Questions
How do I cancel my subscription?
Subscriptions are managed by Apple. Open Settings on your iPhone → tap your name at the top → Subscriptions → AILA → Cancel Subscription. Your benefits remain active until the end of the current billing period.
Why is my image generation failing?
The most common reasons are: (1) the upload photo is too low-resolution or contains screen-capture artifacts; (2) intermittent network issues during generation; (3) the AI's safety filter declined the request. Try uploading a fresh, clear, original selfie and a clean wardrobe photo. If failures persist, please email ztong.w@gmail.com with your account email and the approximate time of the failure.
How do I update my profile photo?
Open AILA → Profile → tap your avatar → choose a new photo from your library or take a new one. The AI will re-generate your digital twin automatically.
How do I delete my account?
Open AILA → Profile → Settings → Delete Account. We will permanently erase your selfie, generated looks, profile data and all derived information within 30 days.
How do I restore previous purchases?
Open AILA → Membership → "Already purchased? Restore". Make sure you are signed into the same Apple ID that made the original purchase.
What does AILA do with my photo?
Your selfie is used only to (a) generate a stylized digital-twin avatar for your AI-generated looks, and (b) derive aesthetic DNA tags (skin undertone, body geometry hint, color palette) to personalize styling for you. The image is sent to Google Gemini API for analysis and generation. We do NOT use your photo for face recognition, biometric authentication, advertising, or training any public model. See the Privacy Policy for full details.
How do I report a bug or content concern?
For bugs, use AILA → Profile → Settings → Feedback (you can attach screenshots). For content concerns about a specific generated look, tap the report icon on the look's detail page. For urgent issues, email ztong.w@gmail.com.
Refund policy
All in-app purchases and subscriptions are processed by Apple. Refunds for App Store purchases are governed by Apple's refund policy and must be requested directly from Apple at reportaproblem.apple.com. We are happy to help you raise a request — just email us.